Cooperation and communication between customers and suppliers during the development of the paper tray factory
Sometimes there will be customers requesting pulp molding. Can you do pulp molding? Can! Then arrange a business and engineering to come to our company to discuss. For guests like this, don’t go, you may miss the guest, or the guest feels that you are not cooperating enough, etc..., go, can we do what the guest wants? Is our price acceptable to customers? It's all unknown. I want to talk to the guests in detail on the phone. I want to know more about it. If you don't say it, just come over and talk about it. Just like a customer I met today, we have a large amount, do you arrange someone to come over if you have the intention, and then relying on the phone to ask, it turned out to be an outer box, but the pulp molding is due to its special craftsmanship. And limitations currently, it is impossible to make an outer box...
Any new product development requires multi-party communication and cooperation, and the same is true for the development of pulp molded products. The factory needs to understand the needs of customers and at the same time let customers understand the process, which requires communication. As we do pulp molding, the first step is often to understand what product packaging customers do, and what are the requirements for packaging? This is the most basic, because sometimes you don’t even know if what the customer wants is what you do. I do pulp molding, but sometimes the customer I receive may do blister molding. If we If we don’t understand the customer’s needs, it is very likely that we will talk about each other, and we will talk about the plans. Until the quotation goes out, the customer will ask you, why is the cost of blister molds so high? You answered that there are many molds for pulp molding, and they are made of profile aluminum, so they are high... so everyone's time is wasted.
In many cases, it is not that the supplier does not cooperate with the customer, but the customer does not cooperate with the supplier, which makes the work of the supplier particularly passive. So how should pulp molding development customers cooperate with suppliers? First of all, you have to tell what your product is? How to pack? There are special requirements, such as shock resistance, box drop, etc., no one will deliberately take out whose information, the salesperson asks questions to better cooperate with the development of the customer’s pulp molded products.
